THE LITTLE DETAILS
A few little answers.
Good questions deserve clear answers.
How long does shipping take?
We pack most orders within 1–2 business days. Standard delivery within the U.S. typically takes 3–7 business days after that. See our shipping & delivery page for full details.
How much is shipping?
Flat $5.95 to any U.S. address, and free on orders of $60 or more.
Where do you ship?
Anywhere in the United States, including Alaska, Hawaii, and APO/FPO addresses.
Can I return something?
Yes — you have 30 days from delivery to request a return of unused items in original condition. Full details are on the returns & refunds page.
How do I track my order?
Your order confirmation includes a private order page. As soon as your parcel ships, the tracking number appears there. Keep the link handy so you can check status any time.
My order arrived damaged or is missing an item. What now?
Please contact us within 7 days of delivery through the contact form. Send a couple of photos and your order number and we’ll make it right.
How do payments work?
Payments are processed securely by Stripe on their hosted checkout. We never see or store your card number.
Can I change or cancel my order?
Get in touch as soon as possible through the contact form. If your order hasn’t entered fulfillment yet we’ll do our best to update or cancel it. Once it ships, follow our returns process.
Do I need an account?
No account needed. Your bag and favorites are saved in your browser on this device, and every order has a private confirmation link.
How do I contact you?
Use the contact form. If it’s about a specific order, include your order number and we’ll get right back to you.