Returns & refunds.

Our return window

If something isn’t quite right, you have 30 days from the date your order is delivered to request a return.

What we can accept

Items must be unused, in original condition, and returned in their original packaging with any tags attached. For hygiene reasons, we cannot accept returns of used cosmetic brushes, opened cosmetic tools, or pierced-ear jewelry unless the item arrived faulty.

How to start a return

Use our contact form with your order number and the items you’d like to return. We’ll reply with a return address and simple instructions. Please wait for that confirmation before shipping anything back — our return address may differ from the address on your parcel.

Return shipping

For a change-of-mind return, you cover the return shipping and we recommend a tracked service. If we sent you the wrong item, or the item arrived damaged or faulty, we cover the return shipping in full.

Refunds

Once your return arrives and passes a quick check, we issue your refund to the original payment method within 5 business days. Your bank or card issuer may take a few additional days to post the refund to your account. Original shipping charges are refunded only when the return is due to our error.

Damaged, incorrect, or faulty items

Please tell us within 7 days of delivery. Send a couple of photos through the contact form and keep the packaging until we’ve sorted it. We’ll offer a replacement, repair, or full refund — whichever fits the situation and your rights under applicable law.

Exchanges

We don’t process direct exchanges. If you’d like a different item, simply return the original for a refund and place a new order for the one you want.

Your statutory rights

Nothing in this policy limits any consumer rights you have under applicable law.